phqueen takes your privacy seriously. This Policy explains exactly what personal data we collect when you use phqueen, how we use and protect it, who we may share it with, and how you can exercise your rights under the Philippines Data Privacy Act of 2012 (Republic Act No. 10173).
The full legal policy follows in the sections below. These six cards are a plain-language summary — not a substitute for the complete text.
phqueen collects your personal data only to the extent necessary to operate your account, process payments, verify your identity, and comply with Philippine law. We do not collect data for the sake of it.
All personal data stored by phqueen is encrypted at rest using AES-256. All data in transit is protected by TLS 1.3. Access to personal data is role-restricted and logged.
Under the Philippines Data Privacy Act, you have the right to access, correct, delete, and object to the processing of your personal data. Requests are handled within 15 business days.
phqueen does not sell, rent, or trade your personal data to third-party marketers. Sharing with third parties occurs only where necessary to operate the platform or where required by Philippine law.
phqueen retains personal data only for as long as necessary for the purpose it was collected, or as required by Philippine AMLA and other applicable regulations. Data is deleted or anonymised when the retention period expires.
In the event of a personal data breach that is likely to cause harm to affected individuals, phqueen will notify the National Privacy Commission (NPC) within 72 hours and notify affected players without undue delay.
This Privacy Policy ("Policy") is issued by phqueen ("the Platform", "we", "us", "our") and applies to all personal data collected and processed through phqueen.club and any associated services. phqueen is committed to handling your personal data in a transparent, lawful, and responsible manner, in full compliance with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).
By registering an account or using any phqueen service, you acknowledge that you have read and understood this Policy. This Policy should be read alongside the phqueen Terms & Conditions, which form the broader legal framework governing your use of the Platform.
phqueen operates an online gaming platform serving Filipino players across the Philippines — from Metro Manila, Cebu, Davao, and beyond. In the course of providing our services, we necessarily collect and process certain personal data about the individuals who use the Platform.
This Policy explains, in plain and accessible language, how phqueen handles that data. We have structured it to answer the questions most Filipino players are likely to have: what data is collected, why it's collected, who sees it, how long it's kept, and what you can do if you want to access or delete it.
phqueen is registered as a personal information controller with the National Privacy Commission in accordance with NPC registration requirements applicable to personal information controllers processing personal data of at least 1,000 data subjects.
For the purposes of the Philippines Data Privacy Act of 2012, phqueen acts as the personal information controller in respect of all personal data collected through phqueen.club.
phqueen's designated Data Protection Officer (DPO) is responsible for overseeing the Platform's compliance with data protection obligations. The DPO can be contacted via the phqueen support team at [email protected] with the subject line "DATA PROTECTION ENQUIRY". phqueen will acknowledge DPO correspondence within 5 business days.
phqueen collects the following categories of personal data. The specific data points collected depend on your level of engagement with the Platform:
phqueen collects personal data through the following means:
phqueen processes your personal data only where a lawful basis exists under the Philippines Data Privacy Act. The relevant bases for phqueen's processing activities are:
phqueen uses your personal data for the following purposes:
phqueen does not sell, rent, or trade your personal data to any third party. We share personal data only in the circumstances set out below, and only to the extent necessary for the specific purpose:
All third-party service providers that process personal data on phqueen's behalf are bound by data processing agreements that require them to handle your data in accordance with the Philippines Data Privacy Act and applicable security standards.
phqueen's primary data processing infrastructure is located within or accessible from the Philippines. Where personal data is transferred to or processed by service providers located outside the Philippines, phqueen ensures that appropriate safeguards are in place, including:
In practice, the most common cross-border data flows involve game providers and cloud infrastructure providers operating in Singapore, Japan, and EU member states — all jurisdictions with data protection frameworks the NPC recognises as providing adequate protections. Game-related data shared with providers in these jurisdictions is limited to session identifiers and gameplay outcomes — not identity documents or payment details.
phqueen retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable Philippine law. The following retention periods apply:
On expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical purposes.
phqueen uses cookies and similar tracking technologies on phqueen.club. A cookie is a small text file placed on your device by a web server. Cookies allow phqueen to recognise your device, maintain your session, and provide a consistent experience across visits.
phqueen uses the following categories of cookies:
phqueen does not use third-party advertising or retargeting cookies. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in or using phqueen services. Clearing cookies will end your current session and remove any saved preferences.
Under the Philippines Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in respect of your personal data held by phqueen:
You may request a copy of the personal data phqueen holds about you, including information on how it is used and with whom it has been shared. phqueen will respond within 15 business days of a verified access request.
You may request correction of inaccurate or incomplete personal data. For account details, many updates can be made directly through your phqueen account settings. For KYC data corrections, contact support.
You may request deletion of your personal data where it is no longer necessary for the purpose collected, where consent has been withdrawn, or where processing is unlawful. Erasure may be limited where phqueen has a legal obligation to retain data (e.g., AMLA transaction records).
You may object to processing based on phqueen's legitimate interests, including profiling for responsible gaming purposes, and to processing for direct marketing. Objection to marketing will be actioned immediately; other objections are assessed case by case.
You may request a copy of personal data you have provided to phqueen in a structured, machine-readable format. This right applies to data processed on the basis of consent or contractual necessity.
You may request that phqueen restrict processing of your data in certain circumstances — for example, while you contest the accuracy of data or while an objection is being assessed.
If you believe phqueen has violated your data privacy rights, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines. phqueen encourages you to raise concerns with us first so we can address them promptly.
To exercise any of the above rights, contact phqueen's Data Protection Officer at [email protected] with the subject line "DATA SUBJECT REQUEST". You will be asked to verify your identity before your request is processed. phqueen will respond within 15 business days of receiving a verified request.
phqueen implements a layered technical and organisational security framework to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key security measures include:
phqueen is an adults-only platform. The minimum age for account registration is 21 years, in accordance with Philippine law and phqueen's Terms & Conditions. phqueen does not knowingly collect or process personal data of individuals under 21 years of age.
If phqueen becomes aware that it has inadvertently collected personal data from a person under the age of 21, the relevant account will be immediately suspended, the data will be deleted (subject to any legal retention obligations), and the matter will be investigated.
If you believe a person under 21 has registered or is using a phqueen account, please notify us immediately at [email protected]. phqueen will act on all such reports without delay.
The phqueen platform may contain references to third-party services, game providers, or payment platforms. This Privacy Policy applies only to personal data collected and processed by phqueen directly. phqueen is not responsible for the privacy practices of third-party platforms, game providers, or payment service providers operating independently.
When you interact with a third-party payment provider (such as GCash or Maya) to fund your phqueen account, that interaction is subject to the relevant provider's own privacy policy and terms. phqueen receives only the payment confirmation data necessary to credit your account — we do not receive your full payment account credentials.
phqueen reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, Philippine legal requirements, and NPC guidance. When material changes are made, phqueen will notify registered players via SMS or in-platform notification at least 14 calendar days before the updated Policy takes effect.
The effective date shown at the top of this document reflects the date the current version came into force. The current version of this Policy is always accessible at phqueen.club/privacy-policy. Continued use of phqueen following the effective date of an updated Policy constitutes acceptance of the revised terms.
For changes that are not material (such as typographical corrections or minor clarifications that do not affect the substance of the Policy), phqueen may update the Policy without specific advance notification, but the effective date will be updated.
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a concern about how phqueen handles your personal data, please contact phqueen's Data Protection Officer:
phqueen will investigate all privacy concerns raised by players and provide a written response. If you are not satisfied with phqueen's response, or if you believe phqueen has violated your rights under the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent supervisory authority responsible for enforcing the Data Privacy Act.
Questions about how phqueen handles your data? Our support team — available 24/7 in Tagalog and English — can help. Ready to play? Register in under 2 minutes. 21+ only.
// 21+ only · Philippines Data Privacy Act compliant · PAGCOR-aligned platform